Picture A Gift is a personalized gift company that creates
unique, heartfelt gifts for life’s special moments. Our mission is to provide
meaningful gifts that help create lasting memories.

Our journey began when we realized the power of
personalized gifts after exchanging anniversary presents that captured our
shared experiences. Inspired, we created Picture A Gift to share this joy with
others.

All our designs are crafted in-house, ensuring each piece
is exclusive and one-of-a-kind. Our commitment to originality and quality sets
us apart from the rest.

To personalize an order, simply select the product you wish
to customize and follow the easy on-screen instructions. You can choose from
various customization options such as adding names, dates, or special messages,
depending on the product selected. You can also select luxury gift wrapping
options or add a card. In addition to this, you will also have the option to
select the size and frame color you would like for the personalized design.

We specialize in personalized prints that can be customized to your preferences. Our range includes:

• Custom Art Prints:Add names, dates, and messages to create unique wall art for any occasion.

• Photo Prints: Upload your favourite photos to create memorable keepsakes.

• Illustrations:Choose from our selection of illustrations and personalize them with your own text or images.

Our personalized prints are perfect for celebrating life's special moments, making them ideal gifts for birthdays, anniversaries, weddings, and more.

Your artwork is presented on luxurious 350gsm (super thick) silk card. Our card has been carefully selected by our product engineering team. The texture is smooth and elegant, while the weight is heavy, providing a sturdy composition that reflects the feeling of receiving a quality gift.

Our frames are crafted in a sleek matte black or white finish, providing a stylish and modern look. We use 2mm glass or 1mm Perspex for clear, durable protection of your personalized designs. Each frame is backed with MDF for added stability and quality assurance.

All our frames are made in the UK, ensuring top-notch
craftsmanship and quality. We are proud to support local manufacturing,
delivering products that meet the highest standards.

We offer three different sizes

Print sizes:

A5: 148 x 210 millimetres or 5.83 x 8.27 inches.

A4:210 x 297 millimetres, or 8.3 x 11.7 inches.

A3: 297 x 420 millimetres, or 11.7 x 16.5 inches.

We offer three different sizes

Frame sizes:

A5: 235 x 175 millimetres or 9.2 x 6.9 inches.

A4:325 x 240 millimetres, or 12.8 x 9.4 inches.

A3:450 x 330 millimetres, or 17.7 x 13 inches.

Safe and responsible ink:

Our production print processes utilize organic recyclable
non-toxic inks which are is safe for use by children and adults. Our inks do
not generate hazardous waste because of careful selection of materials and
control of the raw material ingredients, and toxicological assessment.

We begin processing your order as soon as your payment is
confirmed, which means we cannot make changes or cancel your order after
checkout.

Please review all your details carefully to ensure everything is perfect before completing your purchase. Thank you for double-checking everything!

If you have any issues placing an order email us a hello@pictureagift.com and we will have a resolution for you within 24 hours.

We're sorry to hear that you've had a less than perfect experience with us. We're here to help make things right!

You can get in touch with Picture A Gifts friendly customer service team by emailing us at hello@pictureagift.com.

We aim to have a resolution for you within 24 hours. We look forward to resolving your issue as swiftly as possible!

If you're based inside the UK, your item should arrive in
24-48 working hours.

During busy periods such as Christmas, these times may
extend due to courier services delaying items.

Please ensure you track the status of your item by logging
in and going to your orders. You will be able to see the status of your
delivery.

If you have any issues, please feel free to contact
us.

If you've upgraded your service to express delivery, you will receive your item the following day before 1pm.

Please be aware that the cut off time for next day delivery is 2pm.

If you're based inside the EU, your item should arrive in
3-5 working days.

During busy periods such as Christmas, these times may
extend due to courier services delaying items.

Please ensure you track the status of your item by logging
in and going to your orders. You will be able to see the status of your delivery.

If you have any issues, please feel free to contact us.

If you're based outside of the UK and EU, your item should
arrive in 7-10 working days.

During busy periods such as Christmas, these times may
extend due to courier services delaying items.

Please ensure you track the status of your item by logging
in and going to your orders. You will be able to see the status of your delivery.

If you've upgraded to DHL Express Delivery, you will
receive your item in 3-5 business days. Please note that the order cutoff time
is 2 PM.

If you place your order after 2 PM (BST), please add an
additional business day to the delivery time.

 If you have any issues, please feel free to contact us.

Shipping is calculated at checkout as it depends on the
size and type of the package.

If you placed your order with us directly via our store:
please log in so you can
track your order status.

Alternatively, you can send us a
message.

Eligibility: Items must be returned within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items:Personalized or custom-made products cannot be returned unless they are defective or damaged.

Proof of Purchase:A receipt or proof of purchase is required for all returns.

Contact Us:Please contact our customer service team at hello@pictureagift.com to initiate a return. Include your order number and a brief description of the issue.

Return Authorization:Once your return is approved, you will receive a detailed instructions on how to proceed.

Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds: Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.

Reporting Issues: If you receive a damaged or defective item, please contact us within 7 days of receipt with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability and the same conditions as general returns.

As personalized gifts are custom-made, we cannot accept returns unless there is a manufacturing defect or error on our part. Please ensure all customization details are correct before placing your order.

For any questions or concerns regarding returns, please
contact our customer support team at hello@pictureagift.com.

We are here to help and ensure your satisfaction.

We’re very sorry to hear that there’s been a mix-up. Some of our cards and gifts are packed by hand so unfortunately, on very rare occasions, packing is subject to human error.

Please email us with the order number. You can find this on your account so we can sort this out.

Email: hello@pictureagift.com

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can also choose to pay securely through PayPal. Our payment process is quick and secure, ensuring a smooth checkout experience.

Absolutely! We prioritize your security and use industry-standard encryption to protect your payment information. Whether you pay with a credit card or through PayPal, your data is processed securely through trusted and compliant payment gateways. You can shop with confidence, knowing that your personal and financial information is safe with us.

You can contact us by emailing hello@pictureagift.com and
we will reply to you within 24 hours.

We take the privacy and security of your personal information very seriously. We implement robust security measures, including encryption and secure server technology, to protect your data from unauthorized access and breaches. Our website complies with industry standards and regulations to ensure that your information is handled safely. We never share your personal data with third parties without your consent, except as necessary to process your order. You can trust that your privacy is our priority, and we are committed to safeguarding your information at every step of your shopping experience.